Return & Refund Policy
Last updated: January 2025At SobarBazarBd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read our return and refund policy carefully.
Return Eligibility
You may return most items purchased from SobarBazarBd within 7 days of delivery. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must have the receipt or proof of purchase (order ID).
- The return request must be made within 7 days of receiving the product.
Return Process
Follow these steps to return a product:
Submit Request
Log in to your account, go to Order History, and click "Return" on the item you want to return.
Wait for Approval
Our team will review your request within 24-48 hours and notify you via email or SMS.
Ship the Item
Once approved, pack the item securely and ship it back to us. You will receive a return shipping address.
Get Refund
After we receive and inspect the item, your refund will be processed within 5-7 business days.
Refund Policy
Once your return is received and inspected, we will send you a notification. Your refund will be processed as follows:
| Payment Method | Refund Timeline | Refund To |
|---|---|---|
| bKash / Nagad | 3-5 business days | Original mobile wallet |
| Bank Transfer | 5-7 business days | Original bank account |
| Cash on Delivery | 5-7 business days | bKash / Bank account |
| Card Payment | 7-10 business days | Original card |
Exchange Policy
If you received a defective or damaged item, or the wrong product was delivered, we will exchange it free of charge. Simply submit a return request and select "Exchange" as the reason. The replacement product will be shipped once we receive the returned item. If the same product is unavailable, you will receive a full refund.
Non-Returnable Items
The following items cannot be returned or exchanged:
Damaged or Wrong Products
If you received a damaged or wrong product, please:
- 1Take photos/video of the damaged product and packaging.
- 2Submit a return request within 48 hours of delivery.
- 3Our team will arrange a free pickup and replacement/refund.
Need Help?
If you have any questions about our return policy, feel free to reach out to us:
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